At Files Ground, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit or use our website. By using Files Ground, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
a) Personal Information
When you create an account, purchase content, or contact us, we may collect personal information such as:
- Name
- Email address
- Payment details (processed securely via third-party payment processors)
- Billing and shipping address
b) Non-Personal Information
We may also collect non-personal information automatically when you visit the website, such as:
- Browser type and version
- Operating system
- IP address
- Usage data (pages viewed, time spent, click-throughs)
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Files Ground website and services
- Process your transactions and deliver purchased content
- Respond to your inquiries and provide customer support
- Improve our website functionality and enhance user experience
- Send updates, newsletters, or promotional emails (with your consent)
- Prevent fraud and secure your account
3. Cookies and Tracking Technologies
Files Ground uses cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
- Remember your login information
- Track user preferences and usage trends
- Improve site performance and security
You can manage or disable cookies through your browser settings. However, doing so may limit your ability to use certain features of our website.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties, except in the following cases:
- Service Providers: We may share your data with trusted third-party providers who help us operate our website, process payments, or deliver content. These providers are bound by strict confidentiality agreements.
- Legal Compliance: We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.
5. Security of Your Information
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These include encryption, secure servers, and limited access to your personal data.
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights and Choices
a) Access and Correction
You have the right to access and correct the personal information we hold about you. You can update your account information directly through your Files Ground account, or by contacting us at [Your Contact Email].
b) Data Deletion
You may request that we delete your personal information by contacting us. We will comply with your request, except where retention is required by law or for legitimate business purposes.
c) Opt-Out
You can opt out of receiving promotional emails or newsletters by following the unsubscribe link in the emails. You can also update your preferences in your account settings.
7. Children’s Privacy
Files Ground is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will take steps to delete it promptly.
8. International Data Transfers
Your personal information may be transferred to and stored in servers outside your country of residence. By using Files Ground, you consent to the transfer of your information to countries that may not have the same data protection laws as your country.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
Files Ground reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. Your continued use of the website after any changes indicates your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Email: support@filesground.com